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      Problem Before Login

      • No fans, display, or status LEDs
      • Fans and status LEDs, but error code and no logo
      • Logo, but no welcome screen
      • Welcome screen, but can’t login

      Problem After Login

      • Freezes
      • Crashes
      • Error Message
      • Hacked/Malware
      • Laptop battery not charging or short life
      • Slow
      • External devices can’t connect or don’t work
      • Insufficient storage
      • App doesn’t work
      • Email doesn’t work

      Damage

      • Physical
      • Liquid

      Maintanence & Configuration

      • Operating system needs updates or upgrade
      • Vulnerable to cyberattack/hacking
      • Configuration not comfortable

      Data Management

      • Data not backed up
      • Data not accessible
      • Data needs to be transferred

      Other Issues

      • Computer Replacement
      • Rental
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      Damage

      • Physical damage
      • Liquid damage

      Data

      • Data needs to be transferred
      • Data needs to be backed up
      • Data not accessible

      Other Issues

      • Battery Not Charging
      • Not working correctly
      • Malware
      • Storage problems
      • Needs replacement
  • Printers
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      • Paper Jam
      • Poor print quality
      • Not accessible from computer/Won’t print
      • Won’t scan or copy
      • Won’t power on
      • Needs replacement
  • Networks
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      • No internet
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